Refund and Returns Policy

Refund and Return Policy:

At Nextsash Glimpse, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, please review our refund and return policy outlined below:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in its original condition, and returned in the original packaging. Items that have been used, damaged, or altered may not be eligible for return.
• Returns must be initiated within 5 days of the delivery date. After this period, we may not be able to process your return request.

2. Initiate a Return:

• To initiate a return, please contact our customer service team info@nextmshglimpse.com with your order number and details of the item(s) you wish to return. Our team will provide you with further instructions on how to proceed with the return process.

3. Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of your item.
• Nextmash Glimpse is not responsible for any items lost or damaged during the return shipping process.

4. Refund Process:

• Refunds are only issued in cases where the return is due to an error on our part (e.g., wrong item shipped). Once your return is received and inspected, we will process a refund to the original payment method used for the purchase.

5. Non-Returnable Items:

• Certain items are not eligible for return or refund, including:
  • Gift cards
  • Sale item during festival offers
  • Sale items during coupon/ gifts/ any reward
  • Customization or personalized items
  • Items marked as final sale or clearance
  • Separate packaging gift items

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage or defect. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund, as appropriate.

8. Contact Us:

• If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team info@nextmashglimpse.com. We’re here to assist you and ensure that your shopping experience with Nextmash Glimpse is a positive one.

Thank you for choosing NextMash Glimpse. We appreciate your business and strive to provide you with the highest level of service and satisfaction.