Terms & Conditions
By placing an order with NextMash Glimpse, you acknowledge and agree to the following terms:
Orders & Payments: Orders are processed after successful payment and confirmation. Customers are requested to carefully verify the product, quantity, colour/finish, billing details and delivery address before confirming an order.
Processing & Dispatch Time: A minimum of 7 days is generally required for processing and dispatch. For bulk, customized or made-to-order quantities, the processing and dispatch timeline may be longer depending on the quantity, design, customization requirements and production schedule. The applicable timeline may be communicated separately for such orders.
Handcrafted Concrete Products: Our concrete products are handcrafted. Minor variations in colour, shade, texture, pattern, finish, air bubbles or appearance may naturally occur from piece to piece, there must be Air bubbles, pin holes and patchy shaded look of color can be appear on product. Such minor variations are characteristic of handcrafted concrete products and are not considered manufacturing defects.
Shipping & Transit: Orders are dispatched through third-party courier or transport partners. Delivery timelines are estimates and may vary due to the destination, courier operations or circumstances beyond our reasonable control.
Transit Damage / Loss Claims: Customers must make a continuous parcel-opening video clearly showing the unopened package, shipping label, original packaging and the condition of the product while opening it. In case of damage, shortage, incorrect product or another transit-related issue, please contact NextMash Glimpse within 2 days of delivery with the opening video, photographs and order details. Claims made after this period or without sufficient supporting evidence may not be eligible for consideration.
Original Product & Packaging: If our team approves a return for inspection, the customer must return the original product along with its original packaging to the return address provided by the NextMash Glimpse team. Please do not send a parcel to any address without receiving return instructions from us.
Inspection & Replacement: After the returned parcel is received, our team will inspect the product, including the item, colour/finish and reported issue. If the claim is approved after inspection, NextMash Glimpse will prepare and dispatch an appropriate replacement to the customer’s address. The returned product must be the original product supplied by us and must not have been substituted, used, altered or replaced with another item.
No Monetary Refund: For approved damage/defect claims, our resolution is generally provided through replacement rather than a monetary refund. Once an order has entered production or has been dispatched, monetary refunds are not ordinarily provided, except where required under applicable law.
Bulk & Customized Orders: Customized, made-to-order and bulk orders cannot ordinarily be cancelled, returned or exchanged once production has commenced. Customers should confirm all specifications before production begins.
GST Invoice: A GST invoice will be provided where applicable. Business customers requiring their GSTIN on the invoice must provide accurate GSTIN and billing information while placing the order.
Customer Information: Customers are responsible for providing accurate contact, billing and shipping information. Additional shipping or re-delivery costs resulting from incorrect or incomplete information may be charged to the customer.